Refund & Cancellation Policy

1Apple App Store purchases

• Cancel or change a subscription. Use Apple subscription settings. Apple controls renewal timing, plan changes, billing, and the final cancellation date.
• Request a refund. Submit the request through Apple Report a Problem. Apple determines eligibility and sends any approved refund to the original payment method.

2Google Play purchases

• Cancel or change a subscription. Use Google Play subscriptions. Google controls renewal timing, plan changes, billing, and the final cancellation date.
• Request a refund. Start with the Google Play refund workflow. Google determines eligibility and sends any approved refund to the original payment method.

3Web purchases

7-day refund window on your first purchase, minus the payment processor's fee. Web checkout is currently handled by Paddle.Request a refund within 7 days of your first completed web order and it is approved — raise it in Product Support and a person processes it, within 1 business day. The refunded amount is what you paid minus any payment-processing fee the provider keeps, confirmed to you before the refund is processed.

• Scope and timing. The window covers the first completed order on an account — renewals and later orders are decided by a person instead (email reply, no automatic approval). Approved refunds are processed within 1 business day and typically reach your original payment method within 5–10 business days. When a refund is issued, the subscription is cancelled and paid access (including any unused monthly AI credits it granted) ends.
• Free trials. The current registration trial is not a purchase: no card is collected and $0.00 is charged, so there is nothing to refund. It ends automatically after seven days and never converts into a paid subscription. Starting a paid plan afterwards is a separate purchase you choose yourself.
• Existing legacy card trials. A Creem card-backed trial started before August 11, 2026 remains subject to the renewal and cancellation terms disclosed when it began. If that legacy trial produces its first paid charge, the first-purchase window above starts on that charge, with the same processing-fee deduction and timing. Manage or cancel it through Account / Billing before its disclosed renewal time if you do not want it to renew.
• Always refunded in full. A billing error, a duplicate charge, a renewal charged after you cancelled, or any case where the law requires it is refunded in full — the processing-fee deduction applies only to the voluntary first-purchase window above. Nothing in this policy limits rights that cannot be waived under the law where you live.
• Cancel a subscription. Open Account / Billing while signed in and use the customer portal for the processor that charged you — Creem and Paddle each have one there. Cancellation normally takes effect at the end of the current paid period shown there.
• Request billing or refund help. Use Product Support while signed in (fastest, and where the first-purchase window is recorded against your order), or email frankhuang@feexamaiprep.com from the account email and include the processor's order reference, product, purchase date, and reason. We or the payment provider may request additional information needed to verify and process the request. Never send a password or full payment-card number.

4Paddle and retired PayPal purchases

The website sells current subscriptions and credit packs through Creem or Paddle; the processor handling your purchase is named at checkout and on the order record in Account / Billing. PayPal is a retired checkout channel: historical orders it processed keep their transaction records and any access already recorded on the FE Exam AI Prep account, but no new purchase can be made through PayPal on this website.

• For a historical PayPal order, email frankhuang@feexamaiprep.com from the FE Exam AI Prep account email and include the transaction reference. We will review access or refund issues under mandatory consumer law and the original transaction terms.
• Paddle customers can use the portal in Account Settings or contact Paddle Buyer Support. Paddle-processed refunds remain subject to Paddle's Refund Policy.

5Account deletion is separate

Deleting your FE Exam AI Prep account removes account and study data, but it does not cancel an Apple App Store, Google Play, Creem, or Paddle subscription. Cancel with the processor first if you do not want another renewal. After account deletion, purchase records may still be retained by the store or web processor where required for tax, accounting, security, or dispute handling.

6Pass Guarantee and product support

Pro Annual's Pass Guarantee provides a conditional access extension. A new qualifying Max Annual order may instead choose a full refund of the bound purchase price after meeting the frozen study requirements and receiving approval for a verified failed attempt. This conditional Money-Back Guarantee is separate from the 7-day first-purchase policy, does not deduct a processing fee from the eligible benefit, and never reimburses an exam fee. Creem and Paddle refunds are executed through the provider's merchant dashboard; Affirm refunds are returned against the associated Affirm transaction and may adjust the remaining loan balance. Access ends after the provider confirms the refund. See the Pass Guarantee rules. For a missing entitlement, duplicate charge, or technical access issue, email frankhuang@feexamaiprep.com with your account email, store, product, approximate purchase time, and receipt or order reference. Never send a password or full payment-card number.